• You have 14 calendar days to return an item from the date you received it. As long as an item is still in its original condition and has a marketable state, we accept returns with proof of purchase (consignment note, receipt). Within this timeframe you have to contact our store manager through info@batnorton.com  email and inform us about the return.

• You cannot return some items in original condition due to their certain individual characteristics. These items can only be used by customer who purchased it first.

• If you want to return an item, online store can offer you a store credit or give you a full refund minus shipping costs not later than 30 days after you announced the return. Store credit will equal to the purchase sum. You can spend your store credit on our website.

• Goods of inadequate quality may be replaced by new items in proper condition or returned. In this case we will take over the cost of shipping.